Support Ticket Queue Time

edited April 2018 in General Discussion

What is the expected time to receive a response from a submitted support ticket? (Ticket ID: 4148609) It's nothing earth-shattering but it is something that was broken previously on OP that was supposedly fixed.  :)


Post edited by Krothos on


  • OPAdmin
    Posts: 53

    Hi Krothos,

    Thanks for reaching out, we typically try to reply within 48 - 72 hours at most. I see your ticket came in on Saturday, we don't have a support person monitoring tickets thru the weekend at this time hence the lack or reply thus far.

    I'll be connecting with you shortly regarding your ticket.

    Thanks again!


  • Krothos
    Posts: 230

    No worries. Was just a bit anxious.  :)  Thanks for responding to me directly via email.

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