As explained in this post, I had some trouble with links. I submitted a ticket, received the "we have received your message" email, then waited for 15 days with no response. I then replied to the confirmation email, asking what was going on. I received another confirmation email ("We will get in touch with you shortly"). I waited a few more days with no response. Then I posted the above question, and, following Kallak's advice, messaged OP Support on these forums. That was eight days ago, and since then I have received no response.
What's going on?
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