Email Notifications

GamingMegaverse
GamingMegaverse
edited January 2016 in Bug Reports
Tried a wiki, calendar, and an adventure log notification- none of them worked. Are others having the same issue? Please add your voice to the "help ticket":http://help.obsidianportal.com/discussions/problems/18110-email-notifications-not-working
killervp
"A God...Rebuilt":https://a-god-rebuilt.obsidianportal.com

Just trying to help out.

Comments

  • andreww38
    andreww38
    Posts: 239
    The email quota on our email provider was exhausted after we sent out about 400k+ emails to announce the server migration last weekend.

    We're in the process of replenishing it.

    Will post here and in the support ticket once it's done.
  • Maesenko
    Maesenko
    Posts: 325
    You learn something new every day.

    Didn't know there was such a thing as an "email quota".

    ~Mae

    CotM Selection Committee

  • andreww38
    andreww38
    Posts: 239
    We buy email from an email service provider, the email equivalent of an internet service provider, except that they provide email delivery services.

    Depending on what you choose, you buy them in units of 10,000, 100,000 or more.

    What they do is deliver your email through their email infrastructure, so everyone gets your email almost simultaneously. They also do stuff like ensure a higher rate of delivery, etc.

    If we send email via our own SMTP (send mail transport protocol) server, we're probably restricted to a couple thousand email per hour (else the site gets flagged for sending spam - based on the quantity of email being sent out), and it might take half a day to a day for email we send to get to you.

    Er, long story made short. We ran out of email quota, the techs are fixing the issue and we are working towards fixing it by Tuesday morning.
  • andreww38
    andreww38
    Posts: 239
    Email notifications should be fixed and any scheduled emails should have been sent out.

    Please post on the "support ticket":http://help.obsidianportal.com/discussions/problems/18110-email-notifications-not-working if you are still experiencing difficulty.
  • andreww38
    andreww38
    Posts: 239
    Email notifications have been fixed, pending emails have been sent out.

    Please post in the "support ticket":http://help.obsidianportal.com/discussions/problems/18110-email-notifications-not-working if you're still facing difficulties.
  • GamingMegaverse
    GamingMegaverse
    Posts: 2,915
    I do not know if this is true for anyone else, but I have yet to receive any past emails, and sent one from a log, wiki, and calendar this am and have not received any email yet.

    Just trying to help out.

  • SkidAce
    SkidAce
    Posts: 830
    I received a backlog of emails over the course of two hours this morning, and it appears to be all of the missing notifications from three days of play by post.
  • eugee624
    eugee624
    Posts: 1
    I have recieved update emails, but now if I send my invites to obsidian portal user names, the players are reporting not seeing the invites whatsoever.
  • andreww38
    andreww38
    Posts: 239
    @eugee624

    Getting tech to look at this again.

    In the meantime, it will be preferable to file "customer support tickets":http://help.obsidianportal.com/discussions/problems/18110-email-notifications-not-working so that it will be better followed up on.
  • GamingMegaverse
    GamingMegaverse
    Posts: 2,915
    Congrats, they all worked for me today- Thanks!

    Just trying to help out.

  • seffer
    seffer
    Posts: 2
    I've sent several campaign invitations over the last week, including several today, and none are going out. I sent one to one of my own email addresses and haven't gotten it. This needs to be fixed ASAP.
  • andreww38
    andreww38
    Posts: 239
    @seffer

    Can you post this on our "customer support desk":http://help.obsidianportal.com/ ?

    Your issue will be looked into.
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