If you missed my earlier intro post, you can check it out "here":http://forums.obsidianportal.com/comments.php?DiscussionID=4019&page=1
I will be stepping back in for a period of time to more actively manage the technical development team and ensure that we catch-up on support issues. I’ll be actively participating in the forums and managing the "customer support site":http//help.obsidianportal.com
Here are some updates:
*OP server maintenance / site outage (VERY IMPORTANT):*
In preparation for a series of bug fixes and feature upgrades, the technical team will be taking OP offline on Monday, Jan 11, from 2am PST to 4am PST (that is 2 hours after midnight on Sunday PST). This is typically the period of lowest use of OP and we’re trying to be as non-disruptive as possible.
While we known that some GMs might be updating campaigns during this window, it also appears to be the period with the fewest GMs and players accessing the site during the week.
The site may be down for up to 3 hours, however, we are aiming for a 30 minute down-time.
For updates, check for updates on the OP "Facebook page":https://www.facebook.com/obsidianportal and "Twitter account":https://twitter.com/obsidianportal.
In a best case scenario, the site might be up within 30 minutes. If so, we’ll post an update on the Facebook page or on Twitter.
*General Tech development update:*
We are in the process of increasing our technical development team three-fold in the coming weeks. We’re committed to getting real, visible, traction on the issues that have been outstanding for some time.
We’ve focused on diagnosing the source of 500,502 errors and have applied fixes to address 2 sources of these errors (Error 404 and null point exception). We are working on the source of the final error “undefined method” and expect to roll it out once it’s ready.
You can track the ticket status on these errors at: http//help.obsidianportal.com/discussions/problems/17190-keep-getting-500-502-or-504-errors
On the tech fix front, we’re working through the list of OP issues listed at Belrathius’ "OP Issues Tracking list":http://forums.obsidianportal.com/comments.php?DiscussionID=4036&page=1#Item_0
as well as tickets filed at the customer support site.
Some of the issues are quick fixes, like the navigation block that appears at the bottom of each page (gold text on beige background). We don’t like “invisible ink” being used in site navigation either, so you can expect this to be improved in the coming days.
Some of the fixes and feature upgrades are far more complex and will require significantly more effort on the part of the team.
Our priority is to resolve “community wide” issues first, with a focus on those which affect our Ascendant Members, and then some of the more unique, esoteric, and transient issues as we progress.
We value the feedback that many of you have shared in the past few weeks and are working that into the bug fixes and features we are rolling out.
Some of you have indicated that you prefer some of the features in the pre-Reforged OP. While it’s not possible to rollback the server code due to technical issues, we can rebuild pre-forge features, especially if they enhance the gaming experience.
We’re in the process of getting feedback on which features should be (re)developed in conjunction with the Inner Council.
In due course, we’ll be soliciting your input and feedback as we rework OP’s user interface and key features. We’ll be launching new threads in the forums to solicit and collect your feedback. So we do appreciate the time you’ve spent building campaigns here, talking to fellow GMs and gamers in the forums and we are working towards making it a better experience.
Feel free to reach out to me by responding to this post, or private message or email at: [email protected]
ps: textile noob, so no hyperlinking in this post.