On Monday (Nov 9), I decided to change my membership from yearly to monthly. I was paid through March 2016. I was shocked to see that my credit card was immediately charged the monthly service fee. When I tried changing it back to yearly, another charge for the yearly service fee.
Submitted a touble ticket on OP's help forum, and Alex responded within an hour indicating he would look into this.
It is now Thursday (Nov 12) and no new information has been provided as to why these additional charges, even after a couple of nudges on the help ticket.
Do I call my bank to have these charges disputed?
There is also an issue where I received an email from "AisleTen, LLC" indicate they have charged my credit card. Who is "AisleTen, LLC"? There is no mention or reference to who this company is and its relationship to OP. Alex ignored that question on my help ticket.
I've reached my limit with this website, it's lack of support, and empty promises, as many others have.