vonmolkew
Hello
Two weeks ago I sent a request to find out how to renew my Ascendant Membership. I understand there was supposed to be a drop-down in the Membership area on my screen, but it is not there. I'd really like to find out how to do this before the account closes down and I lose a ton of work. Assistance please?
Comments
I'm just an ascendant member, but when my membership ran out I didn't lose anything. All my sites (more than you get with free) were still available and any CSS coding I did still worked fine.
I couldn't access my CSS page nor could I edit the older sites (the last one I worked on was still available though). So, there's that at least.
The help site says that your ascendancy will renew automatically. See here "http://help.obsidianportal.com/kb/accounts/how-to-cancel-your-obsidian-portal-ascendant-membership":http://help.obsidianportal.com/kb/accounts/how-to-cancel-your-obsidian-portal-ascendant-membership
I can see my membership from the topmost menu. Click on the "Welcome vonmolkew" beside your user icon in the top left side of the screen.
Select "My ascendant membership" from the dropdown menu.
On the Membership page you should be able to see your account information and, if necessary, change your payment information.
I hope this helps.
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Ketherian
"Signs & Portends":https://swtwc.obsidianportal.com
Signs & Portends, Dwarves of Lost Koldukar, In a certain realm
Thanks for the answer....but my problem is I don't have anywhere on the "My Ascendant Membership" page to make any changes. There is no way for me to access my account -- no drop-downs, no fields to change, no buttons to click.
I have been given a direct email address to write to, so hopefully the person that I sent to will be able to help me.
Sorry I can't be any more help than that, but I pledged Immortal back in the kickstarter, so all the membership page shows for me is literally "Lifetime Member"
_~Mae_
~Mae
CotM Selection Committee
"Ascendant Options Screen":https://db4sgowjqfwig.cloudfront.net/campaigns/103824/assets/457774/ascendant.png
I hope that helps out.
Just trying to help out.
Here is what I see... "Ascendant Membership":https://db4sgowjqfwig.cloudfront.net/campaigns/54055/assets/463894/ScreenClip.png
No where to check my old credit card info or input new.
And the silence around here is scaring me. I want to STAY HERE. But I am building a google site to backup my info for the players across the country.
Help...I like it here.
Unconquered Kingdoms, July 2016 CotM
For SkidAce, my understanding of this is that those who got time from backing on the KS do not have an auto renew option, they must let that expire and then simply purchase a normal Ascendant plan. For the period you are not an Ascendant briefly it will not actually break any of the Ascendant features on your pages, you will just lose the ability to edit or modify them until you get your regular plan in place. Other that have experienced this have already confirmed this in other posts on the forums.
Hope this helps.