Hey Opers. So, it's going to be kind of a light update today (this post is the proverbial day late and a dollar short - to which I apologize). Between Gen Con, traveling around, getting sick and having to push back the weekly content team call, I'm still catching up on what the dev side did. That said there are a couple of things I can share for the moment.
Alright, let's hear it:
[1] How To / Knowledge Base stuff
Work on the HT/KB overhaul continues, and we grow ever-closer to it finally being released. I didn't get much in the way of feedback from the preview image that I posted last time around, so hopefully people liked the new format (or at least can tolerate it). This sort of segues into:
[2] Impending Support/Help page changes
If you check out the top navigation bar as it sits right now, you will see that the "Support" and "Help" both go to the same place. This was done a while back because the old help area was being phased out. Now that we're moving closer to releasing a revised help area, this will be changing "back" to its original setup.
The Support page will remain pretty much the way it is, just with some alterations featuring links to FAQs and How To material on the upcoming Help area.
~~
Next week will be a more normal, robust update, and I'll be sure to get it out on Monday as it should be.
It looks like you're new here. If you want to get involved, click one of these buttons!
Comments
Do does this mean that the support tickets will remain private or does a return to the old way mean a return to the public ticketing system that quite frankly got shut down due to fiat?
~Weasel0
A Parade of Black | ShadowRunHack |
Where I play with CSS code
The plan so far as I know is that the ticketing system will remain as it sits for now - with tickets being sent to the helpdesk via the [email protected] email. I know there's that portion of the crowd that wants the older-school, more transparency-oriented public ticketing system - and believe me, I get it with everything this community has gone through - but the drawback to that system (and a large part of the reason for the changeover in the first place) was that tickets coming from multiple sources tended to mean that some got lost in the shuffle.
As part of the troupe holding the line on the support side, I can say that the tickets I get generally fall into one of the following categories (listed here with my general thoughts on them - feel free to discuss):
Obviously these aren't the only types of tickets that come in, but they constitute the vast majority from my experience thus far. That said, it's certainly a topic that worthwhile discussion can be had for, and I'd be interested in hearing more.
- Kallak
Either way is cool, just looking for clarification. :-)
(Especially since we know who's feet to hold to the fire.)
>:-D
~Weasel0
A Parade of Black | ShadowRunHack |
Where I play with CSS code