portal down?

2

Comments

  • twiggyleaf
    twiggyleaf
    Posts: 1,782

    Oh gripes and horrors!  I had to do some work for CotM this weekend.  Well, I guess THAT is going to be late now.    sad

     

    "I met a traveller from an antique land....."

    CotM May 2016: Mysteria: set in Wolfgang Baur’s MIDGARD.

    Previous CotM Aug 2012: Shimring: High Level Multiplanar Campaign

    Inner Council Member

  • LarsGottlieb
    LarsGottlieb
    Posts: 6

    Tell me about it. We had two full day game sessions planned this weekend, both with really well defined wikis and all the characters on OP. Another Fate campaign getting resolved monday, and my own Earthdawn on tuesday.

    Lots of winging it in Fate yesterday, which kinda sorta works. Today will be worse, as Iron Kingdoms is much more rules and combat heavy.

    I Really Really hope the OP team gets their heads out, very soon. 

  • twiggyleaf
    twiggyleaf
    Posts: 1,782

    I have also added to the Ticket List  (Ticket Number 34354).  I know others have already but I thought it would be prudent to add to the list, so when someone gets in on Monday morning after the weekend, they will note something peculiar.  I would also be interested to see how long it takes for me to get a response.

    "I met a traveller from an antique land....."

    CotM May 2016: Mysteria: set in Wolfgang Baur’s MIDGARD.

    Previous CotM Aug 2012: Shimring: High Level Multiplanar Campaign

    Inner Council Member

  • LarsGottlieb
    LarsGottlieb
    Posts: 6

    It's up!

  • Mandraken
    Mandraken
    Posts: 5

    Yeah we're back - would still like to to know wtf happened though.

  • Kronos_DPC
    Kronos_DPC
    Posts: 2

    It's back online! :D

  • OPSupport
    OPSupport
    Posts: 93

    Sorry guys, this was again an issue from the hosting provider - possibly an Amazon issue again.

    I was not notified about it, but I have setup a monitor so I can also be notified immediately in case the site goes down again.

    All your files are perfectly safe, our servers have a daily backup setup.

  • LarsGottlieb
    LarsGottlieb
    Posts: 6

    Here's a friendly suggestion:

    Set up an alert when people email you. Set up an alert when people post to you at twitter, on your wall on facebook. 

    This could alert you in better time next time this happens. Or something else throws the system offline. 

  • LarsGottlieb
    LarsGottlieb
    Posts: 6

    Also, please respond to the people posting to you on those same platforms.

    It's really rude to be this unresponsive to paying customers. 

    A simple 'we know something is up, and are looking at it', perhaps even an eta for the site being back up would have been Really nice. 

  • twiggyleaf
    twiggyleaf
    Posts: 1,782

    I'm glad issues are now resolved.  I am also glad that I got a quick response to my ticket 34354:

    "I'm sorry for this inconvenience. This was an issue that appeared at our hosting provider which was out of our control. The website is currently up and running.  Best wishes,  Alan, Customer Support Team"

     

    "I met a traveller from an antique land....."

    CotM May 2016: Mysteria: set in Wolfgang Baur’s MIDGARD.

    Previous CotM Aug 2012: Shimring: High Level Multiplanar Campaign

    Inner Council Member

  • Zilar
    Zilar
    Posts: 1

    Amazon's fault. Of course it is. wink

  • B1tF0x
    B1tF0x
    Posts: 27 edited April 2017

    Nah i wasn't offline i couldn't log in   aka lurking.  

     

    Glad to hear from the staff and thanks for the work.  though im annoyed this happened twice in one week (as someone noted my OP was 5 days old) it was shortly fixed after i posted that.  

     

     

    Edit (forgot to type out this last bit) Then it happened again yesterday. but thanks for quickly fixing it both times.
    Post edited by B1tF0x on
  • joeschmoe998
    joeschmoe998
    Posts: 73

    Hey, We're UP!!

    Google + login works,

    Oembed also works!

    Miracles never cease.

  • brandylove
    brandylove
    Posts: 3

    I sent OP an email about the outage last night.  Their customer service team responded in less than 24 hours.  "I'm sorry for this inconvenience. This was an issue that appeared at our hosting provider which was out of our control. The website is currently up and running." 

     

  • cephyn
    cephyn
    Posts: 1

    Thanks Obsidian Portal! 

    Please, consider some sort of communication strategy with users, even if it's a post on twitter and/or facebook saying "We know we're down, we're sorry, we're looking into it."

    We have spent a lot of time and effort storing our content on your excellent site - i really am a huge fan of it - but it's terrifying to think it could disappear and we'd never know why, or ever hear from you about it.

     

    Thank you!

  • GamingMegaverse
    GamingMegaverse
    Posts: 2,903

    Did anyone ever get a reason for outage?

    Just trying to help out.  Changed name from killervp to Gaming Megaverse to match other sites.

    image

     

  • cgregory
    cgregory
    Posts: 772

    It may have been amazon's fault. Amazon had a large spike in users not being able to amazon websites during that time.

    They are among us!

    image

    Current Campaign: XCom: Defiance - Campaign of the Month November 2016

                                           My Campaign CSS

                              Unlocking The Portal: A Guide to OP CSS                                    

     

     

  • Johnprime
    Johnprime
    Posts: 252

    Plus, this isn't the first time in the past few months that Amazon has had an issue with site activity!

    Johnprime

    Deadwood Deacon Banner

    Where the west is really wild!

    The Valley of Life Banner

    The Valley of Life

  • weasel0
    weasel0
    Posts: 413

    Sorry guys, had to move my erotic bro-nie star trek fan-fic collection moved again.

  • GamingMegaverse
    GamingMegaverse
    Posts: 2,903

    No Weasel!!   Need the new link lol

    Just trying to help out.  Changed name from killervp to Gaming Megaverse to match other sites.

    image

     

  • RobShanti
    Posts: 1 edited July 2017

    Did the site go down a few hours ago?  It looks like hours of work that I had put in on my Wiki page this morning is now lost.

    Post edited by RobShanti on
  • cgregory
    cgregory
    Posts: 772

    Clicking edit on your wiki page should bring up the autosave feature.

    They are among us!

    image

    Current Campaign: XCom: Defiance - Campaign of the Month November 2016

                                           My Campaign CSS

                              Unlocking The Portal: A Guide to OP CSS                                    

     

     

  • Jim_Mount
    Jim_Mount
    Posts: 162

    Yup. Just me or down again?

  • SkidAce
    SkidAce
    Posts: 829

    Down for me.  Started a thread about it around the same time you posted.

  • Robling
    Robling
    Posts: 18

    As usual, they crash it with *NO* advance notice, nor any follow-up. ON A SATURDAY! Have the OP administrators never heard of something called SOCIAL MEDIA, to better notify their subscribers who PAY TO MAINTAIN these sorts of things in a reasonable manner.

  • Jim_Mount
    Jim_Mount
    Posts: 162

    angry Rats. Welp, I am glad I noticed the preview was taking a while and copied the page code I was working on all day to notebook before I lost it.

  • Bladorthin
    Bladorthin
    Posts: 8

    Site has been down for about 4 and a half hours now. Before then I was getting timeouts for about 2 hours. There last Twitter post was in 2016, you might want to file a ticket (that's what I did). I'm not sure they know there is a problem (no status updates). You can also try their Facebook account page.

  • SkidAce
    SkidAce
    Posts: 829

    Facebook is outdated also.

  • twiggyleaf
    twiggyleaf
    Posts: 1,782

    The Horror!

    "I met a traveller from an antique land....."

    CotM May 2016: Mysteria: set in Wolfgang Baur’s MIDGARD.

    Previous CotM Aug 2012: Shimring: High Level Multiplanar Campaign

    Inner Council Member

  • Bladorthin
    Bladorthin
    Posts: 8

    Looks like its back up.

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