My name is Andrew and I’m the operations manager for OP.
On behalf of the Obsidian Portal operations team, I’d like to apologize for the lapses in communication and rude behavior that a number of you have encountered in recent months. We were horrified to discover this type of behavior towards the community and have swiftly made changes in staffing.
To help the site get a fresh start, we have ended the services of Jerry (DreadGazebo) and Travis who had been handling customer service. We’d like to thank Jerry and Travis for their part over the past 3 years in helping to build up OP.
I’m happy to announce that we have spoken to Alex, better known as alex_redeye (http://forums.obsidianportal.com/account.php?u=293955), who's agreed to and will be OP’s new community manager.
Alex will be monitoring developments in the forum and just like many of us, the forum is our preferred channel of community with you. So the stuff with having to post on Facebook or Twitter to get support or ask questions, ends now.
The OP forum will be the main channel to interact with you, report bug fixes, get site updates, as well as run promos, competitions, etc.
Going forward, I’ll be checking in on the forums pretty regularly, with Alex leading the charge.
Some background about me:
I’ve been working on OP for the last 3 months, working through the stretch goals from the OP reforged campaign with the tech team led by Adam (Schwing).
We’ve plans in place to increase the functionality of the site, as well as addressing questions raised in the forum about using OP’s features, setting up your first campaign. There’s already a lot of great resources within the forum, like the mapping tutorials by arsheesh here: http://forums.obsidianportal.com/comments.php?DiscussionID=2518&page=1#Item_0
Some stuff about me:
* I’m 42 this year and live in Singapore.
* I’ve played RPGs (online and paper-based) for most of my life and had a 100+ issue collection of Dragon mag, including the anthologies and most issues of White Dwarf till my kids came along.
* My favorite tabletop/RPG systems are probably the WH40k stuff, particularly Eldar Harlequins and Space Marine Terminators.
From the feedback I’ve seen on the forums, we’d like to help shape OP to be a more inclusive community where your feedback and suggestions are factored into our site development as much as possible.
A community without its members is nothing. So we want to earn back your trust. And we know it will take time, more than just posting an update, but seeing what happens in this forum over the next couple of weeks and months.
To grow the site, we will need your help to shape the future direction. These are positions we’re planning to fill:
OP Experts: We’re looking to recruit a “small council” of up to 5 experienced OP users (game masters preferred). Besides the King’s Hand, the Master of Coin, and Master of Whisperers are also, oh, wait, wrong forum.
There will be more information on these positions in the coming days.
Stay tuned for more updates.