As far as I can tell, OP isn't in active development anymore. Considering the cost for servers these days, seems like someone is just using the site for a passive income.
I see a lot of "I'll forward your bug report" (actually, I'm not sure why the dev(s?) aren't just reading the bug report forum) but little to nothing in the way of announcements or plans for the past few years.
Don't get me wrong, I do like using it, and I recently had an issue and support was quick and helpful. It has a few features that make me stick with it in spite of all the other options out there (i just renewed my subscription) but it is so old and clunky and out-dated in its execution. Even this forum feels like something out of 1990 made in someone's college dorm-room... why not pop-in a modern forum widget? I have to pay to do my own CSS coding? Really? Not exactly user-friendly nor appealing to the masses...
I don't understand where everyone's subscription fees are going, considering there is no active development, integration of modern tools and standard practices -- just a lot of minor html bug-fixes. I've been using it off and on for about ten years, and except for a few minor tweaks, it's almost exactly the same as when I first started using it.
When is the last time any new features or re-designs were introduced? Or are there a lot of new things in the works, or recent additions I've just missed somehow?
Reminds me of a really famous MMO guild hosting site about 20 years ago that was the only game in town for a while, until other such services suddenly started popping up and they couldn't compete and just closed shop and disappeared with everyone's data and annual fees... Anyone remember Guild Portal?
It looks like you're new here. If you want to get involved, click one of these buttons!