As you can see we started a new category :)
The purpose of this category, as the name suggests, is to supply the community with a weekly update on what we’re doing to improve Obsidian Portal.
I’m going to start with acknowledging the concerns that have been expressed in the various threads.
1. The website being intermittent and having gone down earlier in the month.
The server had been taken down early last month on account of an oversight on our part, related to content that was covered under copyright laws. We did receive a notice and we did remove most of the content, but apparently we didn’t get it all and the server was taken down because of it. Please be mindful of the content you use in your campaigns moving forward so we don’t have these issues again.
Regarding the intermittent activity that occurred the last couple weeks, we had an expected increase in traffic load, which the server was not able to handle, we have since (as of March 1st) upgraded the server, which should resolve the errors that were occurring on updates.
2. Steps we are taking to address the core functions in need of repair.
I’m not going to nor do we need to list them out again, we will use this thread as a reference
I have asked our developer to give me an in-depth overview of what needs to happen for each of these elements to be fixed so they can function as they once did. Once I have that from him I will share a fresh update with those details.
3. The Help Desk
We appreciate all of you that have been submitting tickets and we sincerely apologize for the lack of response. We have found some technical issues that created problems with how the tickets were routed, so they were not being filtered and seen properly. This has been fixed and we will be addressing/catching up on tickets over the coming weeks.
4. Staff Changes
As I’m sure many of you noticed, we have had many come and go over the years. We did have a dedicated team working on the site a year or so ago, but have since let them go as they did not perform at the level we expected or needed. Additionally, there is what we consider to be, mistreatment of the community, and there are a number of you that refer to this as Obsidian Fallout where users were banned and posts pertaining to tech issues removed. While we do reserve the right to remove posts, it should not have been done in such a manner that created a rift between us and long standing members. I can do nothing more than apologize for the behavior of these ex-team members and assure you once again that we will be transparent with everyone on updates, changes and issues moving forward.
5. We are Hiring!
We are actively looking for a couple of worthy candidates that can help us manage and support this community, with the opportunity to possibly branch into some of our other business units as well. I will be sharing more information regarding what the job would entail in the next 24 - 48 hours as well as instructions on how you can apply.
Finally, now that we have our support system functioning properly, I would like to ask everyone to please send any technical requests or account issues there. If you have tickets that are already submitted, please reply to those in lieu of creating a new one so that we don’t get bogged down with duplicates of the same requests.
Please continue to share your thoughts and ideas with us, more to come tomorrow!
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