Obsidian Portal is down??

UselessTriviaMan
UselessTriviaMan

Is anyone else unable to access the site, or is it just me??


Ptolus, City by the Spire - 2016 Campaign of the Year

"Please pay attention very carefully, because this is the truest thing a stranger will ever say to you: In the face of such hopelessness as our eventual, unavoidable death, there is little sense in not at least TRYING to accomplish all your wildest dreams in life."  - - Kevin Smith

Comments

  • DerkG
    DerkG
    Posts: 76

    Me too :(

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • UselessTriviaMan
    UselessTriviaMan
    Posts: 531

    Ticket submitted.


    Ptolus, City by the Spire - 2016 Campaign of the Year

    "Please pay attention very carefully, because this is the truest thing a stranger will ever say to you: In the face of such hopelessness as our eventual, unavoidable death, there is little sense in not at least TRYING to accomplish all your wildest dreams in life."  - - Kevin Smith

  • rcpaiz
    rcpaiz
    Posts: 1

    Could we get some official word o n this thread?  I'd love to know when we can expect the site to be back, I'm running a game tonight.

  • DerkG
    DerkG
    Posts: 76

    I'm shocked that we have not had an official response yet. Not a good sign.

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • UselessTriviaMan
    UselessTriviaMan
    Posts: 531

    I just contacted them via phone. If someone wasn't already working on getting us up and running, they will be shortly.


    Ptolus, City by the Spire - 2016 Campaign of the Year

    "Please pay attention very carefully, because this is the truest thing a stranger will ever say to you: In the face of such hopelessness as our eventual, unavoidable death, there is little sense in not at least TRYING to accomplish all your wildest dreams in life."  - - Kevin Smith

  • DerkG
    DerkG
    Posts: 76

    Excellent!

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • DerkG
    DerkG
    Posts: 76

    Well, I'm seeing some change. The 502 error now appears immediately instead of after timeout. Progress I guess?

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • superadmin
    Posts: 2

    Hi Everyone, 

    Sorry for the late reply and as always we appreciate your patience while we work through these technical difficulties.

    We have attempted to reboot the server and are looking into other possible causes of the server going down. It may be a few hours before we actually get back up and running, but will certainly post here once everything is back to normal.

    Thanks again and rest assured we are working to resolve this!

    Jameela

    OP Support Team

     

  • Bortas
    Bortas
    Posts: 645

    Thanks for working on that, Jameela!

     

    And.... a new account instead of OP Support? Interesting...

    -bort

  • DerkG
    DerkG
    Posts: 76

    With the server down still I am concerned about data integrity and whether I can work on it tonight (GMT +1).

     

    Can you comment on how your cloud protects our data? Is there e.g. an offsite copy of the database that is continuously in sync? (I'm not an IT guy so there are probably way better ways to do that )

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • ketherian
    ketherian
    Posts: 203

    The site seems to be working now.

  • tbug
    tbug
    Posts: 8

    I'm also very interested in the answer to DerkG's question.

  • SkidAce
    SkidAce
    Posts: 829

    What was the cause of the problem?

  • superadmin
    Posts: 2
    Hi Everyone,

    Thanks again for your patience, I had attempted to reboot the servers yesterday to no avail, our tech team came in around 2 am this morning and did a complete reset on the server which pushed us back online.

    I'll get some more details from them in regards to what caused the issue and steps we'll take to avoid this in the future.

    Thanks as always for your patience and I'll get everyone a more detailed update soon.

    Jameela
    OP Support Team
  • DerkG
    DerkG
    Posts: 76

    Thanks for the update and the dedication of your staff. I will look forward to your follow-up.

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

  • OurIntrepidHero
    OurIntrepidHero
    Posts: 1

    I think I'd feel better if someone was manning the social media accounts. When the site goes dark, and the only official response outside these forums is a comment on a year old Facebook post, it doesn't exactly breed faith in the future vitality of the site. 

  • OPAdmin
    OPAdmin
    Posts: 52

    Hi Everyone, 

    After reviewing the logs it appears there was a connection that prematurely closed, which can be caused in some cases by systems running out of memory. We double checked the servers and did not find them to have reached memory capacity at anytime, and we have two servers configured so that in the event one reaches capacity or fails there is a back up to ensure the site remains active and no data is lost.

    We also keep a back up database which always has available capacity and performs daily snapshots so that we eliminate the risk of any information being lost from the site in the event a crash or other technical issue might occur.

    I hate to call it an anomaly but at this point this is all the information we were able to pull from the error log files, if any other information is uncovered we will certainly share that here.

    I do want to inform everyone that we will be doing some Database upgrades soon, a mandatory requirement from the server provider we are using. I'm working with our developer team to determine the best time to push the updates. 

    We will let everyone know once we lock in a date.

    Regarding the social media accounts, OurIntrepidHero you are correct that these have been unfortunately neglected, our team will need to put together a social media plan so that we can keep up with posting appropriately.

    If there is any particular content that you guys appreciate seeing on the social networks please let us know.

    Thank you!

    Jameela

     

  • DerkG
    DerkG
    Posts: 76

    Relieved to hear about the daily backups, thanks.

    GM: https://knights-of-the-realm-1.obsidianportal.com/ - a Greater Pendragon Campaign

    GM: https://sagaofthenorth..obsidianportal.com/ - a Dungeon World Campaign

    Player/Scribe: https://thepriceofimmortality.obsidianportal.com/ - a Pathfinder Campaign

    "The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius

     

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