Krothos
On Monday (Nov 9), I decided to change my membership from yearly to monthly. I was paid through March 2016. I was shocked to see that my credit card was immediately charged the monthly service fee. When I tried changing it back to yearly, another charge for the yearly service fee.
Submitted a touble ticket on OP's help forum, and Alex responded within an hour indicating he would look into this.
It is now Thursday (Nov 12) and no new information has been provided as to why these additional charges, even after a couple of nudges on the help ticket.
Do I call my bank to have these charges disputed?
There is also an issue where I received an email from "AisleTen, LLC" indicate they have charged my credit card. Who is "AisleTen, LLC"? There is no mention or reference to who this company is and its relationship to OP. Alex ignored that question on my help ticket.
I've reached my limit with this website, it's lack of support, and empty promises, as many others have.
Comments
This is ridiculous!
Kettle
"I met a traveller from an antique land....."
CotM May 2016: Mysteria: set in Wolfgang Baur’s MIDGARD.
Previous CotM Aug 2012: Shimring: High Level Multiplanar Campaign
Inner Council Member
AisleTen was one of Micah's old "Companies" that OP was a part of to make it official. If you look at the bottom of your campaign's internal pages (e.g. Dashboard) you can still see it for the ownership. I guess when Kaleidoscope took over, they never switched that out (among other things...)
I'm rather surprised they didn't switch the banking side of things, though, unless they also formally acquired AisleTen as a part of OP. I wonder who's getting paid?
~Mae
CotM Selection Committee
Guess if I don't hear back from someone at OP or Kaleidoscopre or whoever is responsible before tomorrow afternoon, I'll be contacting my bank to have the charges reversed. I really don't like having to do that but I have to protect myself if the company isn't going to take care of its customers.
:( *sad panda* :(
As bad as things were at the end of Micah's tenure, they always responded within 48 hours on payment issues. This is rediculous.
Mae is correct, btw.
Just trying to help out.
Just trying to help out.
Still haven't heard from anyone at Obsidian Portal. My bank already issued a refund to my credit card. My membership is still screwed up, expiring now on Dec 9 instead of the correct date of March 2016. So, I have cancelled my membership and will no longer be supporting their business.
I'm sure Obsidian Portal doesn't care at this point, but it makes me feel better posting this. HA! :-)
Just trying to help out.